Northumberland Telecare Public Consultation

Overview

We are proposing changes to the Northumberland Telecare Service with the desired outcome being the development of a fair and equitable service offer for all residents who use the service. A service that is sustainable, fit for purpose, and operating at net zero cost to the Council.

We are seeking views from those who currently use the service and other residents and stakeholders on the proposed changes which include:

• Introduce service charges that reflect and recover the cost of delivering the service.
• To cease the Mobile Warden Response Service in what was the old Blyth Valley locality.
• Providing Telecare on a monitoring only basis countywide.
• Implement an installation charge where equipment is fitted by our Warden Team.

You can read more about why we’re consulting and the proposals here.

You do not need to currently be using the Telecare service to have your say. 
The consultation closes on Friday 17 April 2026.

Printed copies and alternative formats 
If you would like a printed copy or need the consultation in an alternative format, please email telecare.consult@northumberland.gov.uk  

How to find out more 
We recommend reading the background information before completing the survey.  
Find out more about telecare online here: Living independently at home | Northumberland County Council. And here: TSA members directory

Privacy Statement 
Northumberland County Council is the data controller of the information collected by us.  The information collected will enable us to obtain feedback and valuable insights about our proposals for a future library service.  We will not provide your personal information to any external organisation or individual unless it is lawful to do so.  For example, Local Government (Miscellaneous Provisions) Act 1976, the prevention and/or detection of crime, where sharing is covered by a data sharing agreement or Service Level Agreement (SLA), or where you have provided explicit consent to do so.  Personal data will be held securely, then destroyed in line with retention schedules.  The Council’s retention schedules, and Privacy Notice can be found on the website - www.northumberland.gov.uk