Northumberland Telecare Public Consultation - Page 1 of 3 - Have Your Say Northumberland

1. Do you currently use the Council’s Telecare Service?

(Required) Yes – monitoring only Yes – monitoring and warden response No – I don’t currently use telecare services

2. Do you think the Council should continue to provide a telecare service?

(Required) Yes No Don't know

3. If you answered yes or no, please tell us your reason:

4. If the council continues to provide telecare, do you think it should be on a monitoring only or monitoring with response from mobile wardens?

(Required) Monitoring only Monitoring and warden response

5. If you are a user of Telecare currently, do you think you would continue to purchase the service at the proposed new charges?

(Required) Yes, I would still want it even if it costs more Maybe – it depends how much more it costs No, I would stop using it if it costs more I’m not sure yet I don’t use Telecare

6. If no, why not (tick all that apply)

It costs too much I (or my family) can’t afford to pay more I don’t think I need it anymore I don’t use it very often I could get help another way I don’t think it’s worth the new price Someone else helps me instead Other

8. Do you believe the proposed charges represent good value for the service provided?

(Required)

9. How important is the Northumberland Telecare service in helping you feel safe at home?

(Required) Very important Quite important Not very important Not important at all Not applicable

10. If the Mobile Warden Response Service ended, how would this affect you?

(Required) Significant impact Some impact Little impact No impact Not applicable

11. If you had to arrange alternative support, who would you rely on? (Tick all that apply)

(Required) Family Friends/neighbours Paid carers Private telecare provider Emergency services No alternative support available Other Not applicable

12. If other, please specify:

13. Do you believe ending the Mobile Warden Response Service could increase risks to vulnerable residents?

(Required)

14. If charges were introduced to cover the cost of the service, would you consider switching to a different telecare provider outside the Council?

15. If the Council withdrew from providing Telecare altogether, how confident would you feel arranging an alternative service independently?

16. Would you be willing to self-install equipment if guidance was provided?

(Required)

17. Do you think a single, clear pricing structure across the county is fairer than the current arrangements?

(Required)

18. Which option do you prefer overall?

(Required) Continue service with full cost recovery (monitoring only) Continue service with monitoring & warden response at higher cost Withdraw service and provide signposting only Other

20. Is there anything else you would like to say in relation to this proposal?

23. If you have a disability, would you be prepared to share that with us?

25. Please tell us the first part of your postcode, for example NE15