Advice Services Survey - For People Living in Northumberland

Overview

What are Advice Services?

In Northumberland there are a number of different charities and organisations that give advice to residents. In this survey we are interested in the advice that is given, particularly about Benefits (Eligibility, claims, sanctions and appeals) and Debt Management, plus a range of other areas including: welfare, work, housing, family, law and courts, immigration, healthcare, consumer rights, pension guidance and witness support.

Why are we doing this survey?

Good advice matters, but what people need and the way that they access it may vary. 

We want to know what you think is important, so that future services are what you want and will use. We are interested in your views even if you have never used advice services. This information will be used by the Public Health team in Northumberland County Council to try and ensure that we are meeting the needs of all of our residents.

Please take a few minutes to answer the following questions.  The survey is anonymous and it will not be possible to identify you from your answers. 

If you do need any advice about debt or benefits, we would recommend contacting Citizens Advice Northumberland or the Northumberland Communities Together Hub (Northumberland County Councils Covid-19 Response):

Citizens Advice  

Website:  https://www.citizensadvicenorthumberland.org.uk/ 
Telephone Helplines available Monday to Friday 9.30am to 4.30pm 

01670 339960 – Debt Advice Line 

0800 144 8 444 – Help to Claim Universal Credit 

01670 339749 – Energy Advice 

0808 278 7944 – Advice Line 

01670 339985 – to cancel or rearrange appointments 

Text DEBT to 81400 – to receive a call back within 2 working days. 

Please note they are closed on bank holidays 

 
Northumberland Communities Together Response Hub 

If you're having a difficult time or struggling at the moment please get in touch, they will find you support and connect you with people in your area. 

Phone: 01670 620015 between 9am to 6pm, seven days a week.  

Email: NCT@northumberland.gov.uk